Terms and Conditions of Chaletsatbigwhite.com Rental Agreement
1.BOOKING DEPOSIT: Chaletsatbigwhite.com requires a non-refundable booking deposit of 25% of the total rental cost. The booking deposit is due immediately if paying by creditcard or must be in our mailbox within ten (10) days of the booking date if paid with cheque or bank draft, made payable toChaletsatbigwhite.com. (CANADAIAN FUNDS ONLY) Credit Card must be in name of renter. If the booking is made between June 1st and October 1st ,a 10% non-refundable deposit will be taken at time of booking and 15% will be due on October 1st. This non-refundable booking deposit is applied to the rental cost. Full payment is due 30 days prior to arrival. If booking is made less than 30 days prior to arrival, the full amount is due immediately and must be paid by credit card only. No personal cheques can be accepted within 30 days of arrival.
2.DAMAGE/SECURITY DEPOSIT: To insure against damages to the accommodations, a refundable damage deposit of at least $500.00 for each unit is taken on a Visa/MasterCard/American Express on the day of check-in. This deposit is used for any additional charges such as damage done to the property, hot tub misuse, parties, events, lost keys, or if excessive cleaning is required. The charge for lost keys is $75.00 per set as the relevant locks must be re-keyed. Chaletsatbigwhite.com inspects all accommodations before and after a renter’s stay for damage, lost items and cleanliness. Please note that renters are fully and legally responsible for any charges over and above the collected damage/security deposit and the renter hearby authorizes Chaletsatbigwhite.com to attach and collect any additional charges to their credit card. If no charges are incurred, the damage deposit will be released within 10 days after departure. Please note: We do not allow the use of candles in our rental units.PETS of any kind are STRICTLY FORBIDDENunless Pre-authorized by ChaletsatBigWhite.com at time of booking.
Following a policy requested by owners of targeting a rental market of families and those 25 years and older, Chaletsatbigwhite.comrequires a further 50% up-lift of the damage deposit if the authorized renter or any of the registered guests are under the age of 25 years and not accompanied by a parent.
3.FULL PAYMENT:Full payment must be RECEIVED at least (30) thirty days PRIORto check-in and is made in conjunction with the pre-paid booking deposit.
4.CANCELLATION:For bookings made more than 30 days prior to arrival: A renter has up to 48 hours after the booking is made to cancel without penalty. If notice of cancellation is given after the 48 hours and before full payment is made (30 days prior to arrival), then the non-refundable booking deposit is kept. If notice of cancellation is made less than 30 days prior to arrival and after full payment is made, the full amount of the rental cost is kept unless a replacement booking is made. If a replacement booking is made, then all monies except the non-refundable booking deposit will be refunded after the new deposit or balance is received. For bookings made less than 30 days prior to arrival: Full payment is due immediately if renter makes a reservation within 30 days of arrival. At this point, a renter has 24 hours after the booking is made to cancel without penalty. If notice of cancellation is given after the 24 hours then the full amount of the rental cost is kept unless a replacement booking is made. If a replacement booking is made, then all monies except 25% will be refunded after the new deposit or balance is received.
5.RENTER’S RESPONSIBILITIES: Renters will take care and respect the accommodation that has been rented from Chaletsatbigwhite.com; they will keep ski/snowboard equipment in the designated storage lockers, not wear outdoor footwear inside the unit, and N0 SMOKING in unit. Renters agree to report any damage that they find or cause IMMEDIATELY to Chaletsatbigwhite.com. Chaletsatbigwhite.com caters to family and mature adult ski groups over 25 years of age. Should renter’s behaviour necessitate eviction (including a complaint of excessive noise), all pre-paid rent monies, deposits and purchases shall be considered earned and therefore is retained by Chaletsatbigwhite.com. Renters are required to complete the cleaning requirements that are posted in the accommodation. These requirements include washing and putting away all dishes, putting the dirty towels in the bathtubs, leaving the accommodation organized and tidy, and taking all the garbage to the designated trash cans. If trash is left in or at the unit, a fee of $50.00 will be charged against the renter's damage deposit. By 10am on the day of departure, renters will checkout and at that time Chaletsatbigwhite.com cleaning staff will arrive to clean the unit. Use of the unit is limited to registered guests only. Parties or events are strictly forbidden and subject to a $1500.00 violation charge per occurrence and will result in your eviction. Please remember that the damage deposit can be applied to the cost of additional cleaning which may be required. NOTE: Cleaning services can be booked with Chaletsatbigwhite.com, but requires pre-arrangement and pre-payment.
NOTE:This rental is governed by the Hotelkeeper's Act [RSBC 1966] Chapter 206.
6.CHECK-IN TIME: The unit is ready for check-in at 4pm. Check-in time is between 4pm and 11pm. Please let us know the approximate time you will be arriving. Please call 250-491-9496 or cell 250-863-7311 before you leave Kelowna (it is a local call) and Chaletsatbigwhite.com will meet you at your rental unit. Occasionally early check-ins can be arranged, but cannot be confirmed until last minute.The renter must be present at time of check-in with credit card used to pay for accommodations. No one will be allowed in the unit until renter has arrived.
7.CHECKOUT TIME: The unit must be vacated by 10:00am sharp! Occasionally late check-outs can be arranged, but cannot be confirmed until last minute. Unscheduled late checkouts are billed out at $100.00 per hour and will be charged against the renter's damage deposit. Remember, we have only 6 hours to clean and prepare unit for the next guest! Your consideration on check-in/out times is greatly appreciated.
8.DISCLAIMER: The owners and agents of the rental accommodations rented shall not be held liable for any damage, injuries, illness, or weather related problems or any circumstances beyond their control occurring during or affecting the renter’s booking or stays.
9.ADDITIONAL INFORMATION: Please check out our website, www.chaletsatbigwhite.com, or call us on our toll-free number 1-888-491-9496 (in Canada or U.S.) or (250) 491-9496 (locally or overseas) if you have any questions.
Thank you for booking with us; we look forward to seeing you on the mountain! Once your full payment and signed Rental Agreement is received, you will receive a confirmation letter with more details of your unit.
Please confirm that the information on the rental reservation confirmation is correct, then fill in the required information below, sign, date, mail or fax ALL PAGES of this form to:
Chaletsatbigwhite.com P.O. Box 2654, RPO Banks Centre
Kelowna, B.C. V1X 6A7
RESERVATION IS NOT CONFIRMED UNTIL SIGNED RENTAL AGREEMENT HAS BEEN RECEIVED BY CHALETSATBIGWHITE.COM.
I HAVE READ, UNDERSTAND AND AGREE TO ALL THE TERMS OUTLINED IN THIS RENTAL AGREEMENT: (Please initial every page)