Welcome
Managing your vacation home can be a stressful experience. The stress of maintenance, cleaning, messaging guests, security concerns, and not generating enough revenue.
As a locally owned company with a long and successful history, we pride ourselves on offering a personalized, transparent and stress-free approach to vacation rental management that is tailored specifically for property owners like you. Every chalet has a story to tell – a story that begins with its unique charm and potential for profitability.
Established in 2003, Chalets at Big White has consistently delivered results that speak for themselves – evidenced by our impressive track record of 55-60% return guests from Australia, New Zealand, and the UK. As the longest-standing privately owned vacation rental management company at Big White Ski Resort, we’ve built our reputation on a personalized, transparent, and stress-free approach to management—now further elevated by our recent acquisition by one of western Canada’s top accommodations providers.
Our process is straightforward and hassle-free so book a free consultation to see how we can help you enjoy peace of mind as we handle every aspect of managing your vacation home, from professional staging, photography, listing creation and ongoing management.
Don’t settle for lost revenue opportunities, sleepless nights messaging guests and dealing with ongoing cleaning and maintenance. Partner with us for consistent profits, and peace of mind knowing that your property is in good hands. Join us on a journey where your chalet’s story transforms into an unforgettable winter vacation for guests, while you reap the rewards of hassle-free management.
Walk into your clean home, relax and experience the joy of hassle-free vacation rental ownership in Big White!
5-Star Review
Years in Business
Travellers from Countries
Partners Past & Present
- We're very happy with the state of our chalet! it was a lot tidier than previous years.
Joanne
Why Partner with Us?
Higher Profits
Enjoy more financial stability year after year with time-tested pricing tools & strategies such as our expert in-house revenue management system.
24/7 Local Support
Never take a guest’s late-night phone call again—our Customer Experience team has it covered.
Professional Cleaning & Maintenance
Ensure a 5-star stay with wall-to-wall housekeeping and top to bottom maintenance.
Multi-Channel Marketing
Maintain an occupancy rate of 85% thanks to an optimized listing marketed on our Direct Booking website as well as on all the major online travel agencies.
2x Insurance Coverage
Enjoy an added layer of insurance protection thanks to our $5M damage protection program.
AI Guest Screening
Enjoy peace of mind thanks to our thorough guest screening process that eliminates problematic bookings.
Our Process
Book a Free Consultation
Design & Decor Assessment
Recommendations to boost bookings
Launch & Go Live!
Furnishing & Staging
Listing Creation
Profit
Ongoing Hassle-free Management
Listing Optimization & Continuous Improvement
The Chalets at Big White Difference
Higher Profits
24/7 Local Support
Professional Cleaning & Maintenance
Interior Design & Staging
Multi-Channel Marketing
Listing Optimization
2x Insurance Coverage
AI Guest Screening
Transparent Reporting
Chalets at Big White
Industry Leaders
Self Managed
Frequently Asked Questions
We have one of the most competitive fee structures on the hill and offer a best rate guarantee where if you receive a quote with a lower rate from another company we will match that for you. Our fee structure is determined by several factors, including your home’s location, number of bedrooms, and guest amenities. contact us with your property details and we would be happy to share details!
We offer full service vacation rental property management services which includes but is not limited to:
– Listing marketing
– Interior Design & Staging
– Professional photography
– Professional cleaning
– 24/7 Guest communication
– Maintenance
– Hot Tub care
– Snow removal
– Supply restock
– Claims submissions
– Quality control
Please contact us with your property details and we would be happy to share details!
We believe the best form of management is prevention. This is why we have a very rigorous screening process everyone who books with Chalets at Big White needs to go through.
We offer guests the option to either pay a security deposit or submit a damage protection waiver, providing coverage for accidental damage that may occur during their stay—giving you peace of mind while maintaining the integrity of your property.
Most importantly of all, we have an added layer of damage protection which covers up to $5 million in damages for every property we manage.